Telemedicine · Legacy case study

Hospitalito

A telemedicine concept connecting patients with consultations, tests, prescriptions, and medication ordering from home.

Discipline: Product design
Sector: Healthcare
Year: 2023
Scope: User research · Healthcare UX · Interface design
Live: Designs Frontier case study

Client success story 02

First Doctor

A comprehensive healthcare app that brings services to your fingertips — online consultations with licensed medical professionals, convenient test booking, and medication ordering from home.

01
User research
Surveys, interviews and usability testing to understand patient needs, pain points and expectations of a telemedicine app — plus competitor and industry analysis to find the gaps worth taking.
02
Solution ideation
Concepts built directly on the research findings, prioritising the features that improve usability, security and accessibility for a healthcare experience that holds together.
03
UI & UX design
High-fidelity designs with intuitive navigation, a considered visual language and a user journey that stays clear — accessible, responsive and consistent across devices.

Case study 12 / 12

How the work
came together.

01
The challenge
Patients needed a simpler way to reach care without long waits, unnecessary travel, or confusing handoffs between appointments and records.
02
The response
We designed an accessible patient journey covering onboarding, scheduling, secure consultation, medical history, and prescription management.
03
The outcome
A more connected healthcare experience that reduces friction across the patient's remote-care journey.

What we delivered